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Privacy policy…

M Festival is run by The Marlborough Science Academy and their PTA committee – registered company number 08003969 hereafter referred to as “the Festival”, are committed to protecting your personal information.

This Privacy Policy relates to our use of any personal information we collect from you via the following online services:

  • The M Festival Official Website (www.themfestival.co.uk, www.mfest.co.uk and www.mfestival.co.uk) and its related subdomains.
  • The M Festival ticket payment provider site, hosted by PayPal.
  • The M Festival official social media channels
  • Emails sent via the Festival website contact form

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to process your ticket bookings, trader applications or other enquiries, we will need to collect and use information about you.

This Privacy Policy explains the following:

  • what information the Festival may collect about you;
  • how the Festival will use information we collect about you;
  • when the Festival may use your details to contact you;
  • whether the Festival will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on Festival website and how you can reject cookies.

The Festival is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information (including the Data Protection Act 1998, the General Data Protection Regulation, the Data Protection Bill – these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website can be completely secure; if you have any concerns that your data, please get in touch straight away.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Data protection and privacy

We do from time to time ask people for their personal details in forms to subscribe for specific information or entering applications electronically. Personal information collected via this website and the registration process is controlled by The Marlborough Science Academy Limited (the data controller). This data is only held for the specified purpose made clear at the time of collection. Your data will only ever be shared with a third party for explicit, necessary processing purposes; for instance:

  • PayPal is the Data Processor of your registered personal information. PayPal have access to your registered personal information for the sole purpose of maintaining your ticket purchasing details and processing ticket bookings. PayPal will not use this information to contact you about anything other than the Festival (however you may still receive communication from them if you have made other third party purchases with them independently).
  • The Festival mailing list is administered by MailChimp on the Festival’s behalf. Whilst the Festival newsletter data is stored and processed by MailChimp, nor they or any other third parties will be given access to use your data for any other purposes.

All Data Processors will act only on instructions from the Festival.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further details about why we are collecting your information and how we will use it.

We comply with all relevant data protection laws in all our dealings with your personal data, and we will ensure that our Data Processors do the same.

The Festival will use your personal information for a number of purposes including the following:

  • To contact you with information about your ticket registration or purchase (either directly or via its data processors e.g. PayPal / MailChimp)
  • To contact you about a submission you have made, including any content you provide for the website, band / stall applications uploaded to our contact form.
  • To deal with your requests and enquiries;
  • To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not.
  • For analysis and research purposes so that we may improve the services offered by the Festival. This can include using geo-demographic information from external sources, to ensure that localised services (such as the local ticket area) are protected.
  • To notify you of any changes to the Festival’s policies and practices.

We may also use and disclose anonymised information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Where the Festival proposes using your personal information for any other uses we will ensure that we notify you first. When we do this we will provide further information about why we are using your information and how we will use it, and obtain your consent in advance where needed.

Data retention

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

As an annual event, we recognise that just because you have not used your registration details to purchase a ticket in one year, does not mean you have no intention of using your registration to purchase a ticket in future.

If you no longer wish to be registered to apply for tickets for the Festival you may delete your registration at any time (as long as you do not have a current booking).

Newsletter

You can subscribe to the official Festival Newsletter directly via the subscribe link on the Festival website.

The Festival Newsletter will bring your periodic updates on the Festival and its activities, including other events organised by the Festival, the activities of our charity partners, or services available to Festival goers.

The Festival mailing list will be processed by the MailChimp mail system on the Festival’s behalf. You can unsubscribe from the list at any time, using the unsubscribe link in each newsletter email.

Copyright

The copyright in the text on this website is owned by The Marlborough Science Academy Limited (‘we, ‘us’ ‘our’) except where it is specifically stated that the information was previously published elsewhere and/or the copyright is acknowledged to another party, usually the original publisher or writer. Any text on this website that is marked with the copyright notice of any other party apart from the Festival is that person’s intellectual property and you must contact that person or organisation if you wish to use their material.

Subject to the above, other publications are very welcome to copy all or part of any article(s) on this website where we hold the copyright on the strict condition that this website is acknowledged and a link (in online publishing) or the address (in print) to this website is provided as part of the article. If you do wish to use an article in this way you must send details of this using the contact details found on the ‘Contacts’ page of this website.

We own the copyright in all photographs taken by employees and volunteers of the The M Festival. However, photographs taken by freelance photographers who have purchased their tickets to the Festival, with specific permission to work as a freelance photographer, retain the copyright of these images. They are published here with their permission for promotional use on this website only and may not be used without the original copyright owner’s permission.

Higher resolution versions of photographs found on this website are usually available for use in publications. We can also advise if any appropriate fee is payable for use of the photograph. Please advise when requesting a picture of the full web address of the picture required or of the subject matter. We will also provide details of the appropriate credit to be used when the picture is used. You may not copy and use any photographs or other artwork without our permission. Any approved licences for the use of photographs, text material or other material from this website will be governed by the laws of England and Wales.

Limitation of liability

Whilst The Marlborough Science Academy Ltd (the data controller for the Festival’s registration system) and the event organisers, Marlborough School PTA (the data controller for all other data processed by the event), will use their reasonable endeavours to ensure that all material found on this website is accurate and up to date, it cannot guarantee this to users/readers and neither The Marlborough Science Academy nor Marlborough School PTA represent that the information contained on this website is accurate, complete or verified and will accept no liability or obligation (whether at law or otherwise) for the accuracy or completeness of the information contained in this website or for any loss or damage suffered by any person, company or other organisation from any reliance placed upon the information found on this website.

Pages that acknowledge a specific author do not necessarily represent the opinion of the Festival but are presented as the opinion of that author. The Festival has no responsibility for the contents of such articles.

If you wish to submit an article to this website it must be on the understanding that all writing is the original work of the author/s in question, unless otherwise attributed or referenced. Authors must confirm that, where verbatim quotations have been employed, these quotations are incorporated into the works with the full permission of the subject. It is the responsibility of authors to clear permission for quotations, illustrations, tables, photographs and diagrams, etc. (where required), and to pay any applicable licence or permission fees. By submitting any works, the author releases The M Festival from any liability therein, including but not limited to any copyright infringement and defamatory comment which are the author(s)’s sole responsibility and liability.

Your rights

You have the following rights under the GDPR in respect of your personal information held by us:

(a) to access your personal data –  you have the right to request a copy of the personal information the Festival holds about you and to have any inaccuracies corrected.

(b) to be provided with information about how your personal data is processed (this information is set out in this Policy)

(c) to have your personal data corrected where necessary (please contact us promptly should you become aware of any incorrect or out-of-date information)

(d) to have your personal data erased in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details)

(e) to object to or restrict how your personal data is processed

(f) to have your personal data transferred to yourself or to another business

If you are within the UK, please address requests and questions about this or any other question about this Privacy Policy to the Festival’s Data Protection Officer via the Festival Contact Form or write to the M Festival, The Marlborough Science Academy, Watling Street, St Albans, Hertfordshire AL1 2QA.

In order to verify your request, you will be asked to provide copies of two forms of identification, which (Passport, Driving licence, Birth certificate, Current vehicle registration document).

You also have the right to take any complaints about how we process your personal data to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

https://ico.org.uk/concerns/

0303 123 1113.

Cookies

Cookies may be used from time to time to assist us in presenting the website in a more usable format.

The Festival website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Information and the Law

We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, for example to enforce the terms under which you purchased a ticket, or to protect the rights, property or safety of the Festival, users of the site or others, including your vital interests or those of another person.

Ownership

This website www.themfestival.co.uk is owned by The Marlborough Science Academy Ltd.

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